Privacy Policy

Effective date: June 16, 2026

Pool Mastic Pros ("we," "us," or "our") respects your privacy. This Privacy Policy explains what information we collect when you use poolmasticpros.com or request our services, how we use and share it, how long we keep it, and the choices you have. By using this website or submitting a form, you agree to the practices described here.

Information We Collect

We collect information you give us directly when you request a quote or book service:

• Identifiers such as your name, phone number, email address, and the service address for your pool
• Project details you share, such as linear feet, joint condition, color and finish preference, and access notes
• Booking and scheduling details you submit through our quote tool
• Any messages or photos you choose to send us

We do not collect or store your credit card number on this website. When payment is required, card details are entered directly into Stripe, our payment processor, and are never transmitted to or stored by us.

When you visit the site, our hosting provider may automatically log standard technical data such as your IP address, browser type, and pages requested, for security and basic performance. We do not use this to build a profile of you.

What We Do Not Do

We want to be clear about this. We run Google Analytics 4 so we can see which pages people find useful and where they give up. It sets a cookie that tells one visit apart from another. That is the only measurement tool on the site. There is no Meta Pixel, no TikTok pixel, no session-replay tool, and no cross-site advertising tag. We do not sell your personal information, and we do not share it for cross-context behavioral advertising.

Service Providers We Use

We rely on a small number of trusted providers to run the business. They receive only the information needed to perform their function:

• Web3Forms delivers our quote and contact form submissions to our inbox. The details you submit in a form pass through Web3Forms to reach us.
• Stripe processes payments and securely handles card details when payment is collected.
• Google Fonts serves the fonts used on the site, which may involve your browser requesting files from Google and Google receiving your IP address.
• Google Maps may power optional address autocomplete in our quote tool when enabled.
• CallRail provides the phone numbers shown on this site and records which page and which source a call came from, so we know what people find us through. It sets a cookie to link a call back to a visit. It does not record the content of your call unless we tell you at the start of it.

We may also disclose information if required by law, or to protect the safety, rights, or property of our customers, our company, or the public.

Text Messaging and Calls

If you provide your mobile number and opt in, you consent to receive calls and text messages from Pool Mastic Pros about your quote, booking, and service. Consent is not a condition of purchase. Message and data rates may apply and message frequency varies. You can reply STOP at any time to opt out of texts, or HELP for help. Calls and texts are about your project, not marketing blasts.

Cookies

The site itself uses minimal cookies. CallRail sets one so that a phone call can be matched to the visit it came from. Our videos are hosted on our own server and play without any third party cookie, and we no longer embed video from any outside platform. Most browsers let you control or block cookies through their settings, though some features may not work without them.

How Long We Keep Information

We keep the information you provide for as long as needed to respond to your request, complete and warranty your service, and meet our legal and tax obligations. When it is no longer needed, we delete or anonymize it.

Data Security

The site is served over HTTPS, and we take reasonable measures to protect the information you provide against loss, misuse, and unauthorized access. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security.

Your Privacy Rights

You may ask us to access, correct, or delete the personal information you have provided, and you may opt out of marketing communications at any time. California residents have rights under the California Consumer Privacy Act, as amended by the California Privacy Rights Act, including the right to know what personal information we collect, the right to delete it, the right to correct it, and the right to opt out of the sale or sharing of personal information. We do not sell or share your personal information. We will not discriminate against you for exercising any of these rights. To make a request, contact us at (949) 710 2305 and we will verify and respond as required by law.

Children's Privacy

Our website and services are intended for adults. We do not knowingly collect personal information from children under 13.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes are posted on this page with a new effective date. Your continued use of the site after changes are posted means you accept the revised policy.

Contact Us

For questions about this Privacy Policy or how we handle your information, contact Pool Mastic Pros at (949) 710 2305. Pool Mastic Pros is a licensed California contractor, CSLB License #924754.